Client Support Channels
A 1–Hour Ticket Response Time Guarantee
All your support requests will be responded to within maximum 60 min after the support ticket or e–mail has been received. If your case requires further assistance from a sysadmin, we will forward the trouble ticket or the e–mail to the person on duty then leave a comment to inform you that more time will be needed for finding the best solution. Furthermore if you order our Managed Services package, all of the server administration tasks included there will be carried out whenever you decide.
A Premium–Quality Client Support Service
If you need any help using the Online Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, you can get in touch with the technical support staff at any moment via the ticketing system. Moreover, in case you require assistance managing your dedicated web hosting server, you can order the Managed Services package, that includes weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and restarting services, backup hard disk space, etc.
A User–Friendly Help Area
We have provided our Online Control Panel with a comprehensive knowledgebase, which features detailed explanations of its features and functions. In addition, we have shot exhaustive video tutorials that will further instruct you how to perform a particular operation or resolve a common problem. The how–to articles and the video tutorials are readily accessible from each Online Control Panel section through the Help and Videos buttons in the upper right corner.