A 99.9% Server Uptime
The principal benefit of establishing your own web hosting system is that you do not need to be worried about compatibility – you design a specific set of software applications in such a manner as to be compatible with a specific set of hardware components. The result is something significantly more solid and reliable, since there are much less potential risks of failure. We have set up our cloud hosting platform using time–proven hardware parts along with a seriously tweaked version of SELinux so as to create an extremely secure home for all your websites.
Because of this, with all our web hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s crucial that you also set up your own network infrastructure. For this reason, we set up a custom–configured internal network in all our data centers. Relying on enterprise–grade Juniper routers and switches, our internal network allows for ultrasonic data transfer speeds and is also completely redundant.
Thus, you will enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, regardless of which hosting offer you have chosen.
A 30–Day Money–Back Guarantee
While we have given our best to curtail all possible risks with our cloud hosting packages and while we offer top–notch customer support, there are cases when the client simply isn’t happy with what we offer. Or he wants to migrate to a more robust hosting service, like a VPS server or even a dedicated server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, you will get a full refund.
24/7 Technical Support
In case you operate a hosting firm, your customer service technicians are of crucial importance. That is the reason why we’ve diligently chosen a highly practiced team of techs, each with lots of years of training behind his back. With their help, our company offers 24x7 support with each of our hosting plans.
And not just that, our company offers a 1–hour response time guarantee. All customer service questions are responded to within 1 hour and our average support ticket response time is just 20 minutes!