If you ever face a problem with your site and are incapable of resolving it yourself, ask the respective web hosting company’s client care team to assist you to bring the website back online. A timely solution would be the most favorable scenario, but a lot of hosting companies answer within twenty four hours and even more, all the more so if you are dealing with a reseller. Even if your problem can be resolved swiftly, your website may not work satisfactorily or may not be accessible at all for a longer span of time, so you may lose prospective clients as it’s rather unlikely that anybody would be dying to go back to a website that’s broken. That is why, you need to make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a timely manner. If a script update does not proceed smoothly or you erase something unintentionally, for example, the site must be restored promptly so as to avoid long inaccessibility.
One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can forget about waiting for hours and hours, or even all day, to get a reply to an e-mail or a helpdesk ticket. No matter when you contact us, we’ll respond to you within maximum one hour with any technical or pre-sales questions you might have. In reality, our real response time hardly ever surpasses twenty to thirty minutes. As we’re available to you 365 days a year, you will always get help in a well-timed manner and we are aware of just how critical that is in the e-world. Shortly after you contact us, we will answer your queries. In case you face any technical complication, we’ll resolve it for you, or we will supply you with all the needed information if there’s something that you need to do on your end.