There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a trouble ticket system. This is the least complicated form of correspondence for many reasons. If no representative is available at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. Moreover, you can copy & paste large pieces of info without worrying about spelling errors, and in case a certain problem needs more time to be fixed or a number of responses must be exchanged, all the info will be in the exact same location, so each party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which implies that if you need to provide info or to follow guidelines, you’ll have to use at least two different accounts and this number might increase if you want to administer multiple domain names. Besides, a lot of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with plenty of other web hosting providers, the trouble ticket system that we are using with our web hosting plans is an essential part of the Hepsia Control Panel, which is included with all hosting accounts. You will not need to memorize different login credentials, since you will be able to manage both your tickets and the hosting account itself from one single location. So, in case you’ve got a question or come across an issue, you can contact our client support staff on the spur of the moment. Our system includes an intelligent search functionality. This goes to say that even in case you’ve submitted tons of tickets over the years, you’ll be able to find the one that you want without any effort. Moreover, you can see knowledge base tips for tackling commonly met problems.