The accessibility to the customer and tech support that a web hosting company provides will tell you a lot about the services which they supply too. In case you are allowed to use only e-mail messages and tickets, you have almost certainly found a reseller and not the hosting provider. If this is the case, you'll have to wait for several days to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the real web hosting company for additional assistance. When the provider offers various means of communication with fast response time that are available anytime, they are almost certainly the top provider, not just a reseller. Therefore you will benefit from prompt assistance and top quality support as they'll have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it is generally better to have the option to contact your hosting company right away by using your preferred way of communication.
24/7 Customer Support in Web Hosting
We offer 24/7 customer, billing and tech support for our web hosting plans. Even if you are not our customer yet and you have questions, we can give you a hand right away and provide the needed information, in order to give you the choice to make the best decision when you purchase your new website hosting account. We are available at any time, including holidays and weekends, and we supply several options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we now have a couple of phone numbers internationally, therefore you can call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget about waiting for days and nights to receive support for any kind of task or issue, irrespective of its complexity.